We’d like to tell you about our NOC / Support Ticket whitelabel plans.
L1, L2 & L3 Support fully covered, including solving any server issues you may need in order to satisfy your clients and sort that tough ticket, as well as direct contact with the Datacenter if needed so you can rest while being ensured that we’ll handle everything for you;
Over 15 years of experience in the industry - I’ve also been beta tester for many nice stuff you utilize, e.g: cPanel (beta-tester for the new UI design in WHM), DirectAdmin (superb features we suggested!), SolusVM (way too many thousands of VM’s managed there) and plenty other stuff;
We support cPanel, Plesk, DirectAdmin, SolusVM, Virtualizor, Proxmox & OnApp;
Cloud Management is also available for AWS, Google Cloud & Microsoft Azure;
Right now, it’s just me providing support for the 10AM-6PM shift (GMT +0), our team will slowly expand, here’s what we have planned for 2020:
We’ve rented two offices, a total of 320m2, open space environment that will serve our NOC clients (and a damn nice NOC space you’ll love!) as well as Coworking space, because we damn love supporting local businesses;
All employees will be local. No exception. Controlled environment, with tight access to what’s needed to do the job and period;
24/7 Support by the end of the year if all goes well;
All employees will be trained by me;
Billingual support: Portuguese & English, though we’re also able to read Spanish & Italian;
Our plans start for 200€/mo and include 200 tickets, these are billed per shift, so that’ll be 10AM to 6PM (GMT +0), Mon-Fri. In the future, I hope to expand this to 24/7 as mentioned above.
I have worked for plenty of companies, to name a few:
VirMach, for over a year as a L3 Senior System Administrator;
Tapatalk, for over 5 years as their Cloud Architect in AWS and Senior Administrator (joined there when we had 2 employees, left when the company was acquired by a giant VC);
ServerMania, a few months there, excellent company to work for;
tmzVPS;
Grindr, for a few months as a Senior System Administrator/Cloud Architect, we managed over 70 people there;
HostSolutions (present, as a Senior System Administrator);
Superior-Host (present, for a few years already, as a Senior System Administrator);
More. Maybe yours?
We hate the back and forth on the tickets. Speedy and effective responses - Hire us.
Have you thought about a “per ticket” pricing, or “buy 10 tickets” or smth like this for smaller start ups that don’t want to outsource all tickets but only a few selected ones? I don’t often do this, but sometimes I get someone from Upwork to get this done. There’s usually a few ppl I contact and ask them if they’d want to do a per ticket pricing or ask how many tickets they can do in 1 hour by maintaining a high quality. If all’s good, I hire them. Worked good so far, so just reaching out because I really value you as a person
Right now I don’t have anything ticket worthy anyway, just asking for the future (or for others, y’know) Should be easy enough to create such a package via WHMCS (1 ticket, 5 tickets, 10 tickets).
You can even have it forward the tickets to our NOC email and provide us access in advance, then tell us whenever you need us to sort the tickets. Granted that pay per ticket is more expensive than our 200€ plan.
E.g, one clients of ours has 10 tickets, that costs him 50€, though, those are pretty complex. It’s still pretty cheap compared to what he would spend for a skilled SysAdmin to sort it.
Case by case basis. We don’t aim to get lower tier clients, e.g with 10 tickets. Those are exceptions. We’re very flexible, but honestly the 200€/mo plan is a bargain!
Should be easy enough to create such a package via WHMCS (1 ticket, 5 tickets, 10 tickets).