here is a story about service/support… I have an auction server running at hetzner for quite some time and now decided that two additional 500GB SSD could do no harm, especially after the latest price drop for addons.
as this server is running multiple VMs via proxmox in production of course I wanted to reduce downtime as much as possible and make even more sure that I don’t need to reinstall/reconfigure etc.
I opened a service request yesterday asking about the upgrade and scheduling. short answer received: tell a time. so I did, tuesday 22-23 - again short answer: tuesday 22 it is.
While I ordered additional hardware before, it never has been on a production server so I was a bit afraid of possible issues like drive order, no proper reboot etc.
however: server went down 22:03 and came back up 22:10. f*cking SEVEN minutes!!
all services/VMs working, SDC and sdD appearing in the list of devices as expected, one brand new, one with 6k/24TBW. no problems, no further interaction needed…
and remember it’s just 6€/m per SSD, no setup fee, no extra hands-on, nothing.
kudos @Hetzner_OL - that made my whole week!