I’ve had a reseller account since launch in September, no downtime or issues. Been a customer since late 2013/early 2014 - until recently I had a VM with 3 years of uptime, except for a couple planned network maintenance events which caused like 5-15 min outages while they did an upgrade.
Haven’t ever needed support for a technical issue, just sales & billing stuff or requesting a location change, and those tickets all got sorted out really fast.
Talk to Chris here. There’s no way they would interfere with regular backups, which absolutely violate that policy in the way you and I read it. I can only conclude we’re not reading it in the way they intended.
Just a guess - but I think they might’ve picked 60 seconds as a limit because that’s LFD’s default threshold before sending out a warning notification of a possibly abusive process. I’d think that if your backup process goes past that, they’d investigate further before throwing out any suspensions.
I’m a little late to the party here - it’s specifically target at people trying to run daemons for something like an IRC server, etc. We’re not going to go after anyone doing backups or normal things of that nature.